Need to see if your shared folder is taking up space on your dropbox đŸ‘šâ€đŸ’»? Find out how to check here.

Forum Discussion

Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Payments
Plans
upgrades
Araye77's avatar
Araye77
New member | Level 2
3 years ago
It’s absolutely ridiculous that Ive been paying $11.99/monthly for the last 2 years, to which when I log in Im only getting access to 2GB.
As my account isn’t showing that I’m paying for the premium plan, Im unable to talk to any dropbox customer service person.

This is so frustrating. Does anyone have any suggestions as to how to reach drop box customer service?
Rich's avatar
Rich
Icon for Super User II rankSuper User II
3 years ago
Araye77 wrote:
It’s absolutely ridiculous that Ive been paying $11.99/monthly for the last 2 years, to which when I log in Im only getting access to 2GB.

Are you sure you're signing in to the correct account? Use the credit card charge lookup tool to identify the account you're being charged for and make sure that's the account you're signing in to.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!