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Forum Discussion

Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Payments
Plans
upgrades
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Sorry to hear about this, Variable463.

 

How did you upgrade your account? Directly through our website or the Dropbox app on your mobile device?

Variable463's avatar
Variable463
Explorer | Level 3
3 years ago
Directly through your website
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the update here, Variable463!

     

    Was the payment made through a credit card or PayPal?

     

    If the former, can you use our payment lookup tool, to see the email address associated with the payment?

     

    Is it the same as the one you see here?

    • Variable463's avatar
      Variable463
      Explorer | Level 3
      3 years ago
      Hi there,

      The payment was made through PayPal
      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi Variable463, is it possible that you upgraded the wrong account, or that you have a second one? 

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