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Forum Discussion

Tony84's avatar
Tony84
Explorer | Level 3
5 years ago

I upgraded my account but it still shows as Basic

I upgrade to dropbox plus and paid for a year, but nothing changed in dropbox. It says im still using the free version and i didnt even got an email. Please help
Payments
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Variable463, is it possible that you upgraded the wrong account, or that you have a second one? 

Variable463's avatar
Variable463
Explorer | Level 3
3 years ago
I only have one account using the email I paid with, if you like i can attach a copy of my receipt
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I just sent you an email, I'll see you there Variable463! 

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