Forum Discussion

Jeff Dominic Price's avatar
Jeff Dominic Price
New member | Level 2
9 months ago

I upgraded my Dropbox account and I keep seeing a banner saying my card is expired.

I have a red credit card expired banner that won't go away. This started when I upgraded my account.
Account Settings
Error Messages
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Welcome to our Community, Jeff Dominic Price! 

If you check the current payment method that’s linked to your Dropbox account, does the system show that it expires soon?

If not, can you try to re-enter your payment details in the system and let me know if the error persists? 

In case it does, feel free to send me a screenshot of it, as well. 

Keep me in the loop.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!