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YourPrintableParty's avatar
YourPrintableParty
New member | Level 1
12 months ago

I upgraded plan, but my plan remains the same.

I upgraded my plan to Plus, but I still only have 2GB storage space. Does anybody know how long it takes before the storage updates?
Storage space
upgrades
Rich's avatar
Rich
Icon for Super User II rankSuper User II
12 months ago
YourPrintableParty wrote:

I upgraded my plan to Plus, but I still only have 2GB storage space. Does anybody know how long it takes before the storage updates?

Usually instant, but if the payment method was a bank transfer it could take a couple of days for funds to clear.

What was your payment method?

  • YourPrintableParty's avatar
    YourPrintableParty
    New member | Level 1
    12 months ago

    Thank you! I used PayPal.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      12 months ago

      Hey YourPrintableParty, let's jump right into this!

      Is it possible that you're paying for a different Dropbox account than the one you mainly use?

      Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

      Would it be OK with you if we sent you an email to have a further look internally?

      Let us know and we'll use the email address that's linked to your profile here, on our Community. 

      • YourPrintableParty's avatar
        YourPrintableParty
        New member | Level 1
        12 months ago

        Yes, I have the receipt for the upgrade on this account! Yes, please, send me an email.

  • tosmimarlik's avatar
    tosmimarlik
    New member | Level 1
    12 months ago

    Even though I paid for the plus subscription with my credit card, my account still appears as basic.

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