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Arianna Cartolano's avatar
Arianna Cartolano
New member | Level 1
10 months ago

I upgraded the wrong account. What can I do?

Buonasera Gruppo, ho bisogno di assistenza. Erroneamente ho pagato l'abbonamento di 2000GB sull'account sbagliato di un altro mio indirizzo e-mail.  E' possibile spostare l'abbonamento sull'ind...
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upgrades
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi Arianna Cartolano - sorry to hear about this.

While there's no way to transfer your subscription from one Dropbox account to another one,  you should be able  to use a shared folder to move your files from one account to the other and then swap the email addresses on the account (using a third email address).

I hope this helps!

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Ciao Arianna Cartolano, mi dispiace sentirlo.

Sebbene non ci sia modo di trasferire il tuo abbonamento da un account Dropbox a un altro, dovresti essere in grado di usare una cartella condivisa per spostare i tuoi file da un account all'altro e poi scambiare gli indirizzi email sull'account (usando un terzo indirizzo email).

Spero che questo ti aiuti!

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