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ralphiedee's avatar
ralphiedee
Explorer | Level 4
2 years ago
Solved

I upgraded the wrong account when trying to get more space to recover files

I have two Dropbox accounts, one is for local and the other is for a Pioneer Rekordbox account which has a lot of files. First, I mistakenly deleted all the files on the Rekordbox account and need ...
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  • Jay's avatar
    Jay
    2 years ago

    Hi ralphiedee, thanks for contacting us.

     

    Currently, it isn't possible to switch a paid upgrade to another Dropbox account, as the payment is associated with a specific account. 

     

    If you wish, you can try to claim a refund on the paid account, while logged into that paid account, and contacting the support team directly for assistance.

     

    Keep me updated with any progress.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

That's correct, however, it might be easier to simply use Dropbox Rewind on the account, which is available after you upgrade, so you can rollback entire folders if need be.

ralphiedee's avatar
ralphiedee
Explorer | Level 4
2 years ago

Since I'm 75% of the way thru finding the original files manually manually I will use Dropbox Rewind if this happens again.

 

thx

 

R

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