Forum Discussion

sean mierz's avatar
sean mierz
Helpful | Level 5
4 months ago

I upgraded through Google Play, and now I can't locate my subscription.

Dropbox Plan Plus Payment Method  N/A Card N/A How did you upgrade? Google play store Question or Issue The attached screenshot is the second time I've encountered this screen no subs...
account access
billing
Payments
upgrades
Rich's avatar
Rich
Icon for Super User II rankSuper User II
4 months ago
sean mierz wrote:

Need help with google play

I would suggest reaching out to Google Play Support for assistance with this. Dropbox has no control over the purchase process in the app stores. It's managed exclusively by the app store. Dropbox won't have any access to your subscription through Google Play.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!