We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
sean mierz
4 months agoHelpful | Level 5
I upgraded through Google Play, and now I can't locate my subscription.
Dropbox Plan Plus Payment Method N/A Card N/A
How did you upgrade? Google play store
Question or Issue The attached screenshot is the second time I've encountered this screen no subs...
Dell_Dropbox
Community Manager
4 months agoJust want to pop in and add, Dropbox also has instructions on requesting refunds from Google Play if you ever find yourself in a situation where you want to subscribe to Dropbox directly,
About Plans and Subscriptions
Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!