Forum Discussion

Margaux Cauliez's avatar
Margaux Cauliez
New member | Level 2
5 months ago

I upgraded to Dropbox Essentials, but I can't see the plan on my account, why?

I recently paid (the money is already from my account) for an Essentials subscription (19.99€), but I still don't have access to this. Still only 2GB access. Anyone know how this is coming? Can help me further?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi Margaux Cauliez, thanks for bringing this to our attention.

     

    Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

    Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
     

    This will help me to assist further!

    • Margaux Cauliez's avatar
      Margaux Cauliez
      New member | Level 2

      Hi, 

      My boss paid true his bank acount. We did the upgrade via the Dropbox website. I have a pdf with the paidment details.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Do you see any payment information on the link I provided previously? Are you certain that you've signed into the correct account on the site?

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