Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

lightning33's avatar
lightning33
Helpful | Level 5
2 years ago
Solved

I upgraded to Dropbox Plus via the website, but it's not reflecting on my account.

Hi there,    I recently upgraded to Dropbox Plus via the website and confirmed that the payment went through on my credit card, but somehow the account says that I only have space equivalent to D...
Dropbox Plus
Plans
upgrades
  • lightning33's avatar
    lightning33
    2 years ago

    Thank you! Just to update, I receive another entry in my bank statement where Dropbox has refunded me the payment that I had paid for the failed subscription. I guess something failed somewhere during the subscription process, thus reversing the payment. Let me sign up again separately. 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I see, thanks for the additional information and clarifications kvshvl 

 

As for the additional quota you've gained through referrals, note that those will be doubled when you upgrade to the Dropbox Plus plan (but will go back if you downgrade your account).

 

In regards to the issue with the missing subscription now, could we reach out via email to have a further look internally? 

kvshvl's avatar
kvshvl
Explorer | Level 3
2 years ago

Yes, Walter 🙂

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sure thing kvshvl - you've got :envelope: 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!