I upgraded to Dropbox Professional, but my account is still Basic, why?

Hi ss10323, thanks for bringing this to our attention.

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?
Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
 Any other info or screenshots would be helpful!

yea i have the receipt and invoice and i upgraded post a free plan on the site directly and i was directly through my credit card

Could you click 'view all' on the payments page to see if any additional invoices or receipts appear?

no I can't see any more receipts

Thanks for the info, as this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

You can do this by opening an incognito/private browsing window, without logging into any account, and accessing this link.

From there you should be able to contact support. Make sure to enter an email to which you can receive and send emails from.