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Forum Discussion
I use a Basic plan, but I've been billed for Dropbox Plus.
I can't find a way to remedy the issue. With no one to contact to correct the mistaken billing, what do I do?
La
1 Reply
- Rich
Super User II
Billed for Plus when I subscribe to Basic. ... With no one to contact to correct the mistaken billing, what do I do?
First I would use the credit card charge lookup tool to identify the account you're being charged for. If you recognize it, you can sign in to that account and cancel the subscription.
https://help.dropbox.com/billing/find-credit-card-charge
If you're unable to sign in to the account or you don't recognize it, you'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
https://www.dropbox.com/support/billing-issues
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
