I want to cancel an inaccessible plan and get a refund for it.

Question

I stated an account for a company I used to work for. The company closed and I no longer have access to the email address or password used to set up the account. I would like to cancel this account and recoup an refund available.&nbsp;

Nancy · Answer

Thanks for posting on our forum today, DerekR!
The first thing I’d like us to check is whether your charges come directly from Dropbox or Google Play/iTunes. You can double check this by opening the Dropbox charges in your bank statement; is there any mention of these third-party apps?&nbsp;
If not, I can log a ticket for you and look into this internally.
Let me know what you find.

DerekR · Answer

Hi Nancy&nbsp;This is what it says&nbsp;RECURRING PAYMENT AUTHORIZED ON 12/07DROPBOX* DROPBOX.COM CA[info removed as per Community Guidelines]

Megan · Answer

Hi DerekR, I just created an email on my end for you.&nbsp;
Reply back to me, and we'll take it from there. Cheers!&nbsp;

DerekR · Answer

Hi Megan&nbsp;

DerekR · Answer

I’ve replied on the email

Forum Discussion

I want to cancel an inaccessible plan and get a refund for it.

6 Replies

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