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Forum Discussion

ape11's avatar
ape11
Explorer | Level 4
8 months ago

I want to cancel Seagate’s 6-month trial, as I only have 2GB after applying.

I purchased Seagate and applied for the 6-month trial. Although I received the email, my storage is still showing as 2GB. Is this normal? I thought I had subscribed, but I didn’t see a button to canc...
billing
cancellations
downgrade
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Hey ape11 - thanks for using Dropbox and welcome to our Community.

The Dropbox Backup plan is a paid subscription that includes the same features as the free Basic plan which comes with 2 GB of storage space, but provides all the space you need to back up one computer and one external hard drive, plus access to email support and Dropbox Rewind.  

If you've tried the steps to cancel your plan and are still having issues, please  let us know and we'll reach out via email to investigate further. 

Thanks!

ape11's avatar
ape11
Explorer | Level 4
8 months ago

On the 'Contact Us' page below, is that where I can contact customer service? The response I received yesterday only provided the official website, which still hasn’t resolved my issue.
I have followed the instructions above before, but there is no 'Cancel Subscription' button.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    In that case, may we reach out via email to have a further look internally at this point ape11? 

    Let me know and I'll use the email address that's linked to your Community profile. 

    • ape11's avatar
      ape11
      Explorer | Level 4
      8 months ago

      Okey，many thanks.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        8 months ago

        No worries ape11 - I've just followed up via email, so please have a look at your inbox and we'll take it from there.

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