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Forum Discussion

ape11's avatar
ape11
Explorer | Level 4
8 months ago

I want to cancel Seagate’s 6-month trial, as I only have 2GB after applying.

I purchased Seagate and applied for the 6-month trial. Although I received the email, my storage is still showing as 2GB. Is this normal? I thought I had subscribed, but I didn’t see a button to canc...
billing
cancellations
downgrade
ape11's avatar
ape11
Explorer | Level 4
8 months ago

On the 'Contact Us' page below, is that where I can contact customer service? The response I received yesterday only provided the official website, which still hasn’t resolved my issue.
I have followed the instructions above before, but there is no 'Cancel Subscription' button.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

In that case, may we reach out via email to have a further look internally at this point ape11? 

Let me know and I'll use the email address that's linked to your Community profile. 

  • ape11's avatar
    ape11
    Explorer | Level 4
    8 months ago

    Okey，many thanks.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      No worries ape11 - I've just followed up via email, so please have a look at your inbox and we'll take it from there.

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