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I want to get a refund for my payment
I made a dropbox Sign account early last year in 2023/07/06, because I want to transfer some documents to others. I think there was a free version, or a free trial that I may have signed up for.
But I just know I subscribed the account in 2024/07/06 because there was a 120 dollar charge at that day. I cancelled the new subscription as soon as I know this, and it says I can get a refund, but nothing happens. Now my account is "basic", but I don't get any money back!!!
When reviewing my credit expenses for the past year I also found a 120 dollar charge in 2023/07/06, I was wondering if it was possible to get it refunded because I even don't know the subscription at all!!
Pretty disappointed by this page Contact Dropbox support - Dropbox and I have no idea who to contact to pursue this.
My appeal is get the two years money back, PLEASE HELP ME.
jxt10 wrote:
I cancelled the new subscription as soon as I know this, and it says I can get a refund, but nothing happens.
You can try contacting Support, but subscriptions are non-refundable unless required by law.
17 Replies
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- I didn't want this refund my money
- Rich
Super User II
Tgreen4816 wrote:
I didn't want this refund my moneyYou can easily cancel a subscription yourself. Just follow the steps listed in this help article. In most cases, payments for Dropbox subscriptions and team member licenses are non-refundable.
Dear PayPal support team,
I was charged for $199 for something I don’t need and I never was intended to use.
I signed for a free trial but, this charge totally surprised me and I don’t need that type of service.
I’m requesting a refund for one time payment of $199 charge and paid thru PayPal and I saw in my BofAmerica account on Nov 4.
Can you help me please?
Thank you very much!
Eduardo- Megan
Dropbox Community Moderator
Hi Eduardo Sua, thanks for posting here today!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
- Hello! I purchased a Dropbox monthly subscription and would like to cancel it but when I went to 'manage my subscription page', I couldn't find the cancel button but accidentally changed it to a yearly subscription. Can I request a refund? I reached out the support team but with no response. Thank you!
- Rich
stevep24 wrote:
I purchased a Dropbox monthly subscription and would like to cancel it ... Can I request a refund?You can try contacting Support, but in most cases, subscription fees are non-refundable.
To contact Support, visit the Support page while signed in to your account and you'll see an option for billing issues. If you already have contacted support and you have a ticket number, reply here with it and a Dropboxer may be able to check on its status.
