Forum Discussion

003lili's avatar
003lili
New member | Level 2
2 years ago

I wanted to change my billing plan to yearly, but accidentally created a new account instead.

I've been successfully using Dropbox for years now with a monthly billing plan. Lately I saw some offers, that paying yearly is obviously a bit cheaper and wanted to change that. It was a nightmare a...
billing
cancellations
Create or delete account
Payments
003lili's avatar
003lili
New member | Level 2
2 years ago

Hey Nancy!
Thanks for your reply. Will this affect my Data in any way? Should I make a Backup Copy beforehand?

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

No problem, 003lili! The downgrade shouldn’t affect your files; the only thing that’ll happen, if you go over-quota, is that you won't be able to upload new files and syncing will pause on your linked devices until you upgrade your account once again.

 

Can we also log a ticket for you to look into your new account? We can contact you to the email address you see here.

  • 003lili's avatar
    003lili
    New member | Level 2
    2 years ago

    Yes, please, that email is correct!

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      I just sent you an email 003lili!

       

      I'll be happy to see you there, thanks! 

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