Forum Discussion

KD123456's avatar
KD123456
Explorer | Level 3
9 months ago

I was billed for a paid plan without notification following a trial. Can I be refunded?

I recently started a trial for certain services, including fax services and another business, but yesterday I noticed that my account was charged $60 in total. I did not receive any notification emai...
cancellations
Payments
Refunds
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Thanks for posting on our Community today, KD123456.

Is there any chance you signed up for a Dropbox Sign or Dropbox Fax trial and not a Dropbox subscription?

Have you also checked your email address’s spam folder and there’s no email there about your upgrade?

Let me know once you have more info.

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