Forum Discussion

KD123456's avatar
KD123456
Explorer | Level 3
9 months ago

I was billed for a paid plan without notification following a trial. Can I be refunded?

I recently started a trial for certain services, including fax services and another business, but yesterday I noticed that my account was charged $60 in total. I did not receive any notification emai...
cancellations
Payments
Refunds
KD123456's avatar
KD123456
Explorer | Level 3
9 months ago

Thank you for your response, Nancy! Yes, they are Dropbox Sign or Dropbox Fax trials. And there's no email in spam or junk folders.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    9 months ago

    Hey KD123456, let me also jump in here!

    Can I send you an email, in order for us to investigate further? 

    • KD123456's avatar
      KD123456
      Explorer | Level 3
      9 months ago

      Yes, please.  Thank you

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        9 months ago

        Hi KD123456, I just sent you an email! 📩

        I'll be happy to continue there. Cheers!

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