Forum Discussion

Jamie_Scott's avatar
Jamie_Scott
New member | Level 2
8 months ago

I was charged 3 times this month for a Plus subscription, when I have a Basic account.

So I've just seen my bank statement and noticed DB have billed me 3x in one month, twice on the same day, all with separate transaction ids. The kicker is though that I don't pay for DB, I use basic ...
Dropbox Basic
Dropbox Plus
Payments
Jamie_Scott's avatar
Jamie_Scott
New member | Level 2
8 months ago

Hey Nancy, thanks for the help offer, transaction id is Ticket #25075543

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Thanks for the ticket number, Jamie_Scott. I’ve located your ticket in our system and left an internal note, too. 

Our advanced team is already looking into your case, so please keep checking your email for their next reply.

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