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mollydblank's avatar
mollydblank
New member | Level 2
7 months ago

I was charged, but I already tried to cancel my plan.

I tried to cancel my account, but I was only able to get it to basic for $11.99. Then this month I was charged $21.77 and I have no idea why!  My work and budget needs have changed and I really nee...
billing
cancellations
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
7 months ago
mollydblank wrote:

I tried to cancel my account, but I was only able to get it to basic for $11.99

Basic is free. There is no charge for that. 

Have you checked you dont accidentally have 2 accounts? Try using the Credit Card Lookup Tool. 

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