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Myszab's avatar
Myszab
Explorer | Level 3
3 years ago

I was charged, even though I had cancelled my free trial

Last September, I used the trial period. Today I saw that Dropbox charged me monthly for this fact every month since then, even though I canceled my subscription. Charges don't appear in my dropbox account, nor is there an active paid subscription . I would like to know what happened and get a refund for my money.

cancellations
Payments
Plans
Refunds

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 year ago

    Please check your email address, when you can, synnem, and reply to my email. See you there!

  • synnem's avatar
    synnem
    Explorer | Level 4
    1 year ago
    I have replied/confirmed that's me, but I haven't gotten any more emails after that?!
  • Anonymous's avatar
    Anonymous
    1 year ago

    On July 24, I signed up for a Dropbox account
    And I chose a plan
    I entered credit information and received a one month trial period
    During this time I had a chat with the Dropbox team and realized that the plan I had chosen was not suitable for my needs
    Therefore, on August 18 - a few days before August 23, I canceled the plan and deleted the entire account
    Despite this, on August 23, I received a message from the credit company that a charge of $119.88 was received
    I did not receive a receipt for the charge by email and even when I reopened the account on the same email, I did not see a plan or a charge at all
    I would appreciate your help

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    1 year ago
    synnem wrote:
    I have replied/confirmed that's me, but I haven't gotten any more emails after that?!

    Dropbox isnt open on a weekend, so, you wont hear back until next week. 

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