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AUS Rick's avatar
AUS Rick
Explorer | Level 3
16 days ago

I was charged for a Dropbox subscription after I cancelled my free trial

I saw a similar post to mine. I registered this new account so I can send this discussion, for urgent attention. I need an urgent action to my Refund request ( I logged ticket # 25147780 ). Basically , my free trial period was due to expire on 31 May 2025 (I received an email reminder on 25May). I noticed in my savings account a "pending" transaction fee of $306.90, so I cancelled my free trial on 27 May 2025 (I saved a screen print saying ""You've successfully cancelled your trial"). After cancelling the free trial, I deleted my account.  Yesterday, 28 May 2025, I noticed I was billed $306.90 plus an international transaction fee $9.21 .  Please action my refund request asap.

 

cancellations
Refunds

2 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    15 days ago

    Hey AUS Rick, thanks so much for bringing this to our attention.

    This does seem like a strange situation and I really want us to get to the bottom of this, so I just sent you an email, to investigate it internally.

    Make sure to get back to me when you have a chance.

    Thanks!

  • AUS Rick's avatar
    AUS Rick
    Explorer | Level 3
    15 days ago

    Thanks Hannah, I just replied to your second email, from my previous yahoo email address

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