Forum Discussion

Manfredjansen13's avatar
Manfredjansen13
New member | Level 1
10 months ago
Solved

I was charged for a Dropbox subscription and I lost access to my email address in the meantime.

Hello, I accidentally opened a Dropbox account and used my credit card details for the trial period and then couldn't log in to the Dropbox account to cancel the contract because my email address was...
billing
cancellations
Payments
  • Manfredjansen13's avatar
    Manfredjansen13
    10 months ago

    Thanks Walter, problem is solved now. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi Manfredjansen13, let's jump right into this! 

Have you tried to contact Dropbox Support directly using these steps? 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end. 

Let me know more! 

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      10 months ago

      Thanks for the ticket number Manfredjansen13 - much appreciated.

      I've found it in our system and passed your comments on to the agent who's looking into your case. I can see that they've replied to you already, so I'd recommend taking a look at your inbox for their message and get back to them as soon as possible. 

      • Manfredjansen13's avatar
        Manfredjansen13
        New member | Level 1
        10 months ago

        Thanks Walter, problem is solved now. 

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