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marmstr's avatar
marmstr
New member | Level 2
9 months ago
Solved

I was just billed 176 for Dropbox Plus, but I only have a Basic account. Can you help?

Help!  I have been charged for dropbox plus, I was not warned in advance. But on top of that, they say I still have just basic. I tried using the chat to investigate the charge. The charge shows up w...
billing
Dropbox Basic
Dropbox Plus
  • Nancy's avatar
    Nancy
    9 months ago

    Hey marmstr, welcome to our Community. 

    If you’re seeing a free Basic here, then you’re most likely signed in to a different Dropbox account (that’s separate to one with your paid subscription). 

    You can double check this by using your Dropbox 12-digit transaction ID (that can be found in your bank statement) on this page. Is the email address you see the same as this one?

    If it’s not, you’ll need to log out of this Dropbox account and log back in with the correct credentials. 

    Let me know if that helps, or if you need further assistance.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

Hey marmstr, welcome to our Community. 

If you’re seeing a free Basic here, then you’re most likely signed in to a different Dropbox account (that’s separate to one with your paid subscription). 

You can double check this by using your Dropbox 12-digit transaction ID (that can be found in your bank statement) on this page. Is the email address you see the same as this one?

If it’s not, you’ll need to log out of this Dropbox account and log back in with the correct credentials. 

Let me know if that helps, or if you need further assistance.

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