Forum Discussion

Maya5's avatar
Maya5
New member | Level 1
12 months ago

I'm being billed for a Dropbox plan via PayPal, but I can only access a free account.

I am being billed for a Dropbox Planm but I can only access a free account. Imam paying with Paypal
Dropbox Basic
Payments
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
12 months ago

Hey Maya5, thanks for posting on our forum today. 

After having a look into our system, I can see you’ve already opened a ticket with our support team about this. I’ve also added an internal note on your behalf to make sure they handle it as soon as possible. 

If you need something else, feel free to ping me here.

GeekinTX's avatar
GeekinTX
New member | Level 1
12 months ago

Since this is a public forum, wouldn't it make sense to describe what caused the problem and how it can be solved, rather than shuffling Maya5 off to the back room with the support team?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Hey GeekinTX! If there was another troubleshooting step here that I could provide, I would definitely do so before redirecting the user to our support team. 

    If the subscription was paid via card for example, they could go here instead to identify which Dropbox account the charges are linked to; however, this step won’t work in this case, as the payment was done via PayPal directly and the PayPal ID won’t return any results in the page I linked above.

    As a result, they'd need to get in touch with our support team anyways, since this is a public forum and we don't have any account visibility here. 

    If you need any kind of help though, please let me know so that I can guide you accordingly. 

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