Forum Discussion

madelineaileen's avatar
madelineaileen
New member | Level 2
7 months ago

I'm being charged monthly for Dropbox, but I don't have a paid subscription.

I have received a monthly charge of $11.99 for the past few years for a Dropbox plan that I don't have. I've even had to cancel my debit card and receive a new number, and this transaction still show...
cancellations
Payments
madelineaileen's avatar
madelineaileen
New member | Level 2
7 months ago

Nancy​ There is no mention of iTunes/Google Play next to the Dropbox charge. The charge from last month says "PURCHASE 0518 DROPBOX*[removed per Community Guidelines] XXXXX67057 CA XXXXX8651XXXXXXXXXX8620 RECURRING." The merchant name on the charge is listed as Dropbox with the address as "San Francisco, CA 94107" and phone number as removed.

And yes, I tried the lookup tool and it didn't work because the transaction ID on the charge only has 9 characters. When I type it and click 'Submit,' it gives me an error message that just says "please enter a 12-character transaction ID."

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Thanks, madelineaileen! I’ve opened a ticket for you, so that we can check this internally. 

Please reply back to me, and I’ll further assist.

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