Forum Discussion

madelineaileen's avatar
madelineaileen
New member | Level 2
7 months ago

I'm being charged monthly for Dropbox, but I don't have a paid subscription.

I have received a monthly charge of $11.99 for the past few years for a Dropbox plan that I don't have. I've even had to cancel my debit card and receive a new number, and this transaction still show...
cancellations
Payments
frustratedchristina's avatar
frustratedchristina
New member | Level 2
6 months ago

Hi Nancy, I am in the EXACT same predicament. I do however have the 12 alphanumeric ID but the credit card that I apparently paid with no longer exists because it is not letting me submit my current card with the banking ID. This is SO frustrating. 

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey frustratedchristina​, I'd be more than happy to help you with this! 

I was wondering if you tried to contact Dropbox Support directly for this?

If you open an incognito or private window, where you aren't logged into any Dropbox account, you can submit a ticket via this support page.

Once you've sent your request, feel free to send me the ticket number, in order for me to locate it on my end. Having said all that, if you come across an issue, I'll be more than happy to reach out to you instead.

Let me know more! 

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