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I'm being charged monthly for Dropbox, but I don't have a paid subscription.
I have received a monthly charge of $11.99 for the past few years for a Dropbox plan that I don't have. I've even had to cancel my debit card and receive a new number, and this transaction still show...
Megan oh thank goodness! A real human!! Thank you so much for replying. I have tried everything--calling the dropbox number listed on my bank statement, going round and round with the chat bot without being logged in, logged into my current free accounts to discover that no help is offered there either. When I tried to use the help ticket, it wanted the first 6 digits of my bank card and the last 4 digits. The problem there is that I no longer have access to whatever card I apparently used so it wouldn't even let me submit for a ticket. If you could reach out to me, that would be incredible. Thank you!!!!
- Megan
Dropbox Community Moderator
A real human, with robotic speed. 😋 Just kidding!
I just sent you an email, in order for us to investigate further. Reply back to me, and we'll take it from there.
Thanks!
Megan You're a gem! Thank you!!! I just checked my email, including the spam and didn't see it. I'm using my apple private relay on this profile...could that be the issue? Is it possible to message me on here for me to give you my email address?
- Megan
Unfortunately I can't send a private message here on the Community frustratedchristina.
However, I used your Community-linked email address (which seems to be linked to Apple's private relay) and located another new ticket that you just submitted.
I replied back, can you see my response?
