Forum Discussion

madelineaileen's avatar
madelineaileen
New member | Level 2
7 months ago

I'm being charged monthly for Dropbox, but I don't have a paid subscription.

I have received a monthly charge of $11.99 for the past few years for a Dropbox plan that I don't have. I've even had to cancel my debit card and receive a new number, and this transaction still show...
cancellations
Payments
frustratedchristina's avatar
frustratedchristina
New member | Level 2
6 months ago

Megan​ You're a gem! Thank you!!! I just checked my email, including the spam and didn't see it. I'm using my apple private relay on this profile...could that be the issue? Is it possible to message me on here for me to give you my email address?

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Unfortunately I can't send a private message here on the Community frustratedchristina. 

However, I used your Community-linked email address (which seems to be linked to Apple's private relay) and located another new ticket that you just submitted. 

I replied back, can you see my response? 

  • frustratedchristina2's avatar
    frustratedchristina2
    Explorer | Level 3
    6 months ago

    Megan​ Alright, let's try this one--I did not see a reply but I made a new profile with my current email address. I hope this does the trick! Appreciate your help!! 

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      6 months ago

      Sure thing frustratedchristina2! 

      Just reached out to you. Did we have any luck this time? 

      • frustratedchristina2's avatar
        frustratedchristina2
        Explorer | Level 3
        6 months ago

        Megan​ YES! Just responded back!! So grateful to you for helping with this! Thank you!! 

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