Forum Discussion

madelineaileen's avatar
madelineaileen
New member | Level 2
7 months ago

I'm being charged monthly for Dropbox, but I don't have a paid subscription.

I have received a monthly charge of $11.99 for the past few years for a Dropbox plan that I don't have. I've even had to cancel my debit card and receive a new number, and this transaction still show...
cancellations
Payments
Zaylen's avatar
Zaylen
Explorer | Level 4
7 months ago

Hello everyone, I'm a new user. And when I registered, I was offered 30 days of free use, but I'm worried that they won't charge me later, because I might forget about this fee. I want to get the most out of this forum that I can

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey Zaylen​, I hope you're doing well!

Sorry for the late reply, it seems we accidentally missed it. 😬

Just to make sure we're on the same page, do you wish to continue with the paid plan after your free trial ends, or not?

Also, how did you first start your trial? Was it directly through our website, or using the Apple/Google Play store? 

Let me know more, and we'll take it from there!

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