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Kevin0001's avatar
Kevin0001
New member | Level 2
10 days ago

I'm getting very frustrated trying to contact support; I've paid for a plan, but it's still Basic.

Going around in circles, i have a paid plus account, should be 2TB but account is only registering 2GB & telling me i've overfilled.

Supposed to have live chat support but box is greyed out same with the other options.

Can't find anything else?

Cheers

 

Dropbox Basic
Payments
upgrades

1 Reply

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 days ago

    Hey Kevin0001, sorry to hear about this. 

    I’ve gone ahead and opened a new ticket for you, so that we can investigate this further. 

    Please go to your Community email address and reply back to it. 

    I’ll see you there!

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