Forum Discussion

ocidemus's avatar
ocidemus
New member | Level 2
6 months ago

I'm not sure what steps I should follow to claim my HP promotion.

i signed in the dropbox but i don't understand what to do to claim it I have bought a hp product and idk what to do 
Dropbox Basic
Promotions
Storage space
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hey ocidemus, thanks for posting here today! 

Let's jump right into this! Did you buy your device new or pre-owned?

Also, did Dropbox come preinstalled on the device or did you download it yourself? Do you see any relevant pop-ups that would allow you to enable the promotion?

While you're at it, please take a closer look at this Help Center article, and let me know if this helps.
Keep me posted, and we'll take it from there! 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!