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JayF1981's avatar
JayF1981
Explorer | Level 4
6 months ago

I'm paying for a Dropbox Plus subscription but my plan shows that I have a 2 GB account

So I would love to just get my work done but Dropbox has other ideas. No problem I’ll just call customer support and speak with a live agent and get this knocked out in 5 mins. Nope Dropbox hates the...
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Mark's avatar
Mark
Icon for Super User II rankSuper User II
6 months ago
JayF1981 wrote:

I’ll just call customer support and speak with a live agent and get this knocked out in 5 mins

There is no phone support at all, except for business users and even that is outbound only. 

JayF1981 wrote:

And because my account is saying I have the basic plan instead of the one I PAY for who knows maybe I could talk to someone if they had my account right.

The account is right, you must be logged in to the other one. It isnt possible to have 2 accounts on one email unless you are using something like Apple hide my email OR Google and using the Google account log on and email. 

JayF1981 wrote:

It says I have another account with this Apple account and therefore can’t upgrade to a better plan. Which would fix the problem because it’s saying I’m out of storage. It says I’ve used 20 G of 2g or something. Then it says I’m already on the upgraded plan and it’s paid up till June 30th. So I checked and it shows my devices only and shows it’s this apple account as the payee. 

Where are you seeing this? What screens are showing that? 

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