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mcresswell's avatar
mcresswell
Explorer | Level 3
3 hours ago

I'm trying to cancel my plan, but my billing section is empty.

I need an email or phone # to cancel my account I tried following your list of how to cancel there's nothing in my billing section of settings that has this. HELP
billing
cancellations
Plans
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 hours ago

Hi there, mcresswell​, welcome to our Community!

Your Support options are related to the subscription you're using. You can see more about that here.

Did you initially upgrade directly through our website or perhaps through the Dropbox mobile app (billed through iTunes/Google Play)?

Is it possible that you have any other email addresses that you might have created a different Dropbox account with? Also, could you clarify what exactly is shown in your plan tab at the moment? Do you recall the type of subscription you purchased? 

Let me know more, and we'll take it from there! 

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