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Forum Discussion

GemmaB's avatar
GemmaB
New member | Level 2
2 months ago

I'm trying to see which Dropbox account I'm being billed for, but my details aren't accepted.

Hello, I have an ongoing amount being taken on my credit card. I have tried using the transaction search function however it's not accepting the last four card digits and the expiry date, both of w...
Billing
cancellations
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hi GemmaB, thanks for posting this here. 

Just to clarify, there's nothing related to iTunes/Google Play, when checking the Dropbox transaction you see in your bank statement, correct? I’d just like to make sure that these are direct Dropbox charges instead.

If they are, I can go ahead and log a ticket for you. We can look into this further this way. 

Let me know what you find.

  • GemmaB's avatar
    GemmaB
    New member | Level 2
    2 months ago

    Thanks Nancy.  I can give you the full description but there's no mention of that.  It just has 'Dropbox' and then the twelve character reference.  

    Please log a ticket. Happy to discuss over email as well.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 months ago

      No problem, GemmaB! Please reply to my email, when you see it, and we’ll look into this further.

      • GemmaB's avatar
        GemmaB
        New member | Level 2
        2 months ago

        Thank you. Did you receive my reply? 

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