We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Solved
Merged accounts after accepting a share. How to undo this?
Hi, i received a link to a shared folder and it gave me two options. Keep them seperate and create a new account or merge the account
I selected merge and it has now put me in the senders account.
I also received an email saying a refund will be processed to my account
This is an error, i do nott want to merge accounts, i need my own dropbox back.
How do i "undo" this so i can access my normal account
Regards
Jason
Hi there jason1821 - sorry to hear about this.
In this case, you'll need to reach out to your team admin and ask them to convert your account back to an individual one.
From there, you'll be able to re-upgrade to your previous plan as needed.
I hope this helps!
3 Replies
Replies have been turned off for this discussion
- Walter
Dropbox Community Moderator
Hi there jason1821 - sorry to hear about this.
In this case, you'll need to reach out to your team admin and ask them to convert your account back to an individual one.
From there, you'll be able to re-upgrade to your previous plan as needed.
I hope this helps!
Hello! Were you able to successfully rectify this situation without losing any data along the way? We are currently in the same boat and looking for a solution.
- Rich
Super User II
OandB wrote:
Were you able to successfully rectify this situation without losing any data along the way?
You need to contact the team admin and ask them to convert your account back to an individual account. It's very important that they don't just remove you from the team as doing so would delete your account. If that were to happen they only have seven days to restore your account. They must convert it back to an individual account.
