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jason1821's avatar
jason1821
New member | Level 2
2 years ago
Solved

Merged accounts after accepting a share. How to undo this?

Hi, i received a link to a shared folder and it gave me two options. Keep them seperate and create a new account or merge the account   I selected merge and it has now put me in the senders accou...
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  • Walter's avatar
    Walter
    2 years ago

    Hi there jason1821 - sorry to hear about this.

     

    In this case, you'll need to reach out to your team admin and ask them to convert your account back to an individual one.

     

    From there, you'll be able to re-upgrade to your previous plan as needed.

     

    I hope this helps! 

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there jason1821 - sorry to hear about this.

 

In this case, you'll need to reach out to your team admin and ask them to convert your account back to an individual one.

 

From there, you'll be able to re-upgrade to your previous plan as needed.

 

I hope this helps! 

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