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jason1821's avatar
jason1821
New member | Level 2
2 years ago
Solved

Merged accounts after accepting a share. How to undo this?

Hi, i received a link to a shared folder and it gave me two options. Keep them seperate and create a new account or merge the account   I selected merge and it has now put me in the senders accou...
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  • Walter's avatar
    Walter
    2 years ago

    Hi there jason1821 - sorry to hear about this.

     

    In this case, you'll need to reach out to your team admin and ask them to convert your account back to an individual one.

     

    From there, you'll be able to re-upgrade to your previous plan as needed.

     

    I hope this helps! 

OandB's avatar
OandB
New member | Level 2
2 years ago

Hello! Were you able to successfully rectify this situation without losing any data along the way? We are currently in the same boat and looking for a solution. 

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    OandB wrote:

    Were you able to successfully rectify this situation without losing any data along the way?

    You need to contact the team admin and ask them to convert your account back to an individual account. It's very important that they don't just remove you from the team as doing so would delete your account. If that were to happen they only have seven days to restore your account. They must convert it back to an individual account.

     

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