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Forum Discussion

GemmaB's avatar
GemmaB
New member | Level 2
2 months ago

I'm trying to see which Dropbox account I'm being billed for, but my details aren't accepted.

Hello, I have an ongoing amount being taken on my credit card. I have tried using the transaction search function however it's not accepting the last four card digits and the expiry date, both of w...
Billing
cancellations
GemmaB's avatar
GemmaB
New member | Level 2
2 months ago

Thanks Nancy.  I can give you the full description but there's no mention of that.  It just has 'Dropbox' and then the twelve character reference.  

Please log a ticket. Happy to discuss over email as well.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

No problem, GemmaB! Please reply to my email, when you see it, and we’ll look into this further.

  • GemmaB's avatar
    GemmaB
    New member | Level 2
    2 months ago

    Thank you. Did you receive my reply? 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 months ago

      Hey GemmaB, I see your reply in the ticket you have with Nancy, so rest assured that she will get back to you the soonest possible.

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