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Forum Discussion
I'm trying to see which Dropbox account I'm being billed for, but my details aren't accepted.
Hello,
I have an ongoing amount being taken on my credit card. I have tried using the transaction search function however it's not accepting the last four card digits and the expiry date, both of w...
Your problem would be solved very easily if they weren’t afraid to talk to their customers. The lack of customer service is disheartening. I am questioning my decision to continue my subscription because of their policy. I am actively looking for a company that will speak to you.
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorHey Etoddler, have you tried to reach our support team and you had trouble doing so?
If yes, please send over any ticket numbers you may have, or post more details on what you'd like help with regarding Dropbox, and I’ll be more than happy to help.
Yes, but like the current thread, it took multiple attempts, and a simple phone call would’ve been able to fix what I needed. My comment was more about how horrible it is when you can’t get a hold of anyone at a company and it’s a Tech Bro mentality when you rely on this format to be your only form of communication. I am the only one in my company that uses the service and they wanted to put on 25 to 30 more people. They refused to even consider your company because I can’t even get someone to call me back when I asked three times. I do not consider that great customer service, and for those of us over 50 to make the decisions for our company, this does not fly. We just think you’re afraid to physically talk to your customers. We would pay more for companies that have phone numbers and they are, they just settled on a company today. I can’t believe there’s not one phone the entire company that works.
