Forum Discussion

Kerryleekp1's avatar
Kerryleekp1
Explorer | Level 3
6 months ago

Incorrect account was upgraded - can the subscription be transferred to the correct account?

Greetings. The accountant purchased more space for the boss but used his own account so the space was allocated to the accountant's account. Does anyone know if and how it can be transferred to the boss's account.

With thanks

Plans
upgrades

2 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hi there, Kerryleekp1, welcome to our Community!

    In this case, the best and quickest way to resolve this, would be to contact our support team.

    Your accountant will need to go to this page, while logged in to their upgraded account and either chat in or send a support request to our team; they'll know what to do!

    Let us know how it goes, or if they come across any issues.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey again Kerryleekp1!

    Just wanted to follow up in case you missed my latest message. 

    Let me know if you still need help! If everything is sorted, we'd love to know what fixed it. 🤓

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