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Maria76's avatar
Maria76
New member | Level 2
3 years ago

Invoice not available

Hey, dropbox deducted the yearly fees from my account but an invoice is nowhere to be found. It used be be in the folder "Abrechnung", but that tells me that there are no current transactions. Can anyone help?

 

Billing
Payments
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    Maria76 wrote:

    Hey, dropbox deducted the yearly fees from my account but an invoice is nowhere to be found.

    The charge should be listed on your Billing page, along with a link to your receipt/invoice. Is it not listed there?

    • Trevor3sixty's avatar
      Trevor3sixty
      New member | Level 2
      2 years ago

      I have the same problem ....I was charged €120 and no invoice loaded in my billing section...I only have one account so cannot understand why

       

      • Trevor3sixty's avatar
        Trevor3sixty
        New member | Level 2
        2 years ago

        Also whilst my account says its basic 2Gb I actually have 12gb storage 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey Maria76, can you check the plan tab of your account settings, to confirm that you're signed in to your paid account?

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