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Eugene R.5's avatar
Eugene R.5
New member | Level 1
10 years ago
Solved

Is it possible to get a refund for a Dropbox for Business purchase?

  Here's the full story.   In January 2105, I worked for a company and signed up for DropBox for bussiness account using my work email address. In March 2015, I left the company and lost access...
cancellations
dropbox business
Payments
  • Rich's avatar
    Rich
    10 years ago
    Chicklet5 wrote:

    I hope dropbox can help me resolve this issue - the second account was just a mistake.

    Have you contacted them yet? If not, you need to.

     

    Open your ticket here: https://bit.ly/cm-support
    Track your ticket here: https://dropbox.zendesk.com

     

    Or, if you have a Dropbox for Business account, use the phone number found in your admin console under Help.


    Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

Chicklet5's avatar
Chicklet5
Helpful | Level 6
10 years ago
Also - would you mind sharing if you live in the EU? I am in Canada and I am not sure we have the 14-day grace period for refunds that they apparently do in the EU.
Mark's avatar
Mark
Icon for Super User II rankSuper User II
10 years ago
Chicklet - I'm in the EU (United Kingdom) and while I know this doesnt apply to you it may to others.

The 14 day cooling off period is a consumer right, it does not apply to businesses OR importantly business services/products. So a consumer buying something for a business/aimed at a business would not qualify for the cooling off period.

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