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Forum Discussion

Eugene R.5's avatar
Eugene R.5
New member | Level 1
10 years ago
Solved

Is it possible to get a refund for a Dropbox for Business purchase?

  Here's the full story.   In January 2105, I worked for a company and signed up for DropBox for bussiness account using my work email address. In March 2015, I left the company and lost access...
cancellations
dropbox business
Payments
  • Rich's avatar
    Rich
    10 years ago
    Chicklet5 wrote:

    I hope dropbox can help me resolve this issue - the second account was just a mistake.

    Have you contacted them yet? If not, you need to.

     

    Open your ticket here: https://bit.ly/cm-support
    Track your ticket here: https://dropbox.zendesk.com

     

    Or, if you have a Dropbox for Business account, use the phone number found in your admin console under Help.


    Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

Lee A.5's avatar
Lee A.5
Helpful | Level 5
9 years ago

dropbox is known for automatically charging you 750usd and then sayings "oops, u did not read our fine print tocs, sorry u got to pay, have a nice day and we hope to do business with you again, kaching :3"

 

 

Pay via paypal, and remove your card immediately from paypal is the safest method. you will never see any charge once your card is gone 

sarahsandman's avatar
sarahsandman
New member | Level 2
9 years ago

This just happened to me. Now we are just stuck with a $750 charge and we didn't want it after the trial. Not to mention they didn't send any email notificaiton. This is totally unprofessional. Customer Service will not give me the number to a manager or speak to anyone higher up. What a scam. Any advice?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    9 years ago
    Sadly, you accepted the T&C's, you agreed to the charge at the end of the trial, you entered your card details willingly. Not a scam.

    The advice is to cancel future payments at www.dropbox.com/downgrade

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