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Eugene R.5's avatar
Eugene R.5
New member | Level 1
10 years ago
Solved

Is it possible to get a refund for a Dropbox for Business purchase?

  Here's the full story.   In January 2105, I worked for a company and signed up for DropBox for bussiness account using my work email address. In March 2015, I left the company and lost access...
cancellations
dropbox business
Payments
  • Rich's avatar
    Rich
    10 years ago
    Chicklet5 wrote:

    I hope dropbox can help me resolve this issue - the second account was just a mistake.

    Have you contacted them yet? If not, you need to.

     

    Open your ticket here: https://bit.ly/cm-support
    Track your ticket here: https://dropbox.zendesk.com

     

    Or, if you have a Dropbox for Business account, use the phone number found in your admin console under Help.


    Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).

tykuscer's avatar
tykuscer
New member | Level 2
9 years ago
Hi , my name is geraldine . can you tell me how you got refund as im being charged over700 euro for somethig i dont want or need ! im very upset over this an cannot afford it , im generally ot on me computer so did not realise till it was too late as i work as a chef long hours

kind regards
Geraldine
Rich's avatar
Rich
Icon for Super User II rankSuper User II
9 years ago

The only thing that you can do to request a refund is contact Support. Only they will be able to determine if you're entitled to a refund or not.

Open your ticket here: https://bit.ly/cm-support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).

In most cases where the trial expires and automatically renews, there is no entitlement to a refund. The terms of the trial are spelled out clearly ahead of time, and you need to select the payment options and agree to the terms in order to continue with the order.

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