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Is it possible to get a refund for a Dropbox for Business purchase?
Here's the full story.
In January 2105, I worked for a company and signed up for DropBox for bussiness account using my work email address. In March 2015, I left the company and lost access...
Chicklet5 wrote:
I hope dropbox can help me resolve this issue - the second account was just a mistake.
Have you contacted them yet? If not, you need to.
Open your ticket here: https://bit.ly/cm-support
Track your ticket here: https://dropbox.zendesk.comOr, if you have a Dropbox for Business account, use the phone number found in your admin console under Help.
Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
It certianly wasn't made clear to me that my account would be auto-upgraded at the end of the the trial period and charged for an entire year instantly (the default setting). There's no reason why anybody would pay a year up front without any incentives, if you want to make the argument that dropbox doesn't use deception as a tactic to snare customers then maybe you can explain why that's even a setting much less the default.
By the way, it's one thing to stick customers with surprise bills, it's another to give them the runaround when they're unsatisfied by having a phony ticketing system and a phony toll free support number that send only send automated messages refusing pro-rated refunds. This is classic wheeling and dealing, I had my guard down because I never expected this from an acclaimed cloud service company.
I've been left with no other choice than to get a chargeback from my bank which finally resulted in dropbox downgrading my account with a full refund to avoid legal action. Dropbox even has an automated message for such an occasion: go figure.
It's really sad that dropbox forced me to resort to this to get my money back as I would have otherwise likely been a loyal long-term customer. My issue is resolved, thanks Mark.
hi there. please help me how to get a refund. please
- Rich
Super User II
As stated in the reply directly above yours, you have to contact Support directly. Only they will know if you're entitled to a refund. Per Dropbox's terms, refunds are only available when legally required. Use the links above to open a ticket.
- Minato
Dropbox Staff
Hey sjsiegel001, cheyenne and tykuscer,
The only thing I can add here is that after you create your tickets from our Support page,
let us know of their number(s) so we can find them and investigate as soon as possible.
(The ticket number will be visible on the confirmation email you'll receive after you create the ticket.)
Also, note that it will be easier and faster for us, if the tickets are created from the email of the upgraded account,
as we aren't able to investigate other accounts than the one we're contacted from, for security reasons.
Thank you!
