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Forum Discussion
Solved
Is it possible to get a refund for a Dropbox for Business purchase?
Here's the full story.
In January 2105, I worked for a company and signed up for DropBox for bussiness account using my work email address. In March 2015, I left the company and lost access...
Chicklet5 wrote:
I hope dropbox can help me resolve this issue - the second account was just a mistake.
Have you contacted them yet? If not, you need to.
Open your ticket here: https://bit.ly/cm-support
Track your ticket here: https://dropbox.zendesk.comOr, if you have a Dropbox for Business account, use the phone number found in your admin console under Help.
Replies take approximately 1 - 3 business days with Pro users getting priority (longer for Basic users).
Rich
Super User II
Super User IIAs stated in the reply directly above yours, you have to contact Support directly. Only they will know if you're entitled to a refund. Per Dropbox's terms, refunds are only available when legally required. Use the links above to open a ticket.
Minato
Dropbox Staff
Dropbox StaffHey sjsiegel001, cheyenne and tykuscer,
The only thing I can add here is that after you create your tickets from our Support page,
let us know of their number(s) so we can find them and investigate as soon as possible.
(The ticket number will be visible on the confirmation email you'll receive after you create the ticket.)
Also, note that it will be easier and faster for us, if the tickets are created from the email of the upgraded account,
as we aren't able to investigate other accounts than the one we're contacted from, for security reasons.
Thank you!
