Forum Discussion

Gleb K.1's avatar
Gleb K.1
New member | Level 2
4 years ago

Is it possible to pay for a Dropbox subscription for users from Russia?

Hello! Is it possible to pay for dropbox subscription for users from Russia? I've failed to pay for Plus subscription with Mastercard and Visa cards of russian banks, they are not more applied for fo...
billing
Dropbox Plus
Payments
Plans
Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hey Gleb K.1, thanks for posting your question to our Community.

 

Can I actually send you an email, so we can look into your query together?

 

Let me know.

  • Gleb K.1's avatar
    Gleb K.1
    New member | Level 2
    4 years ago

    Yes, sure

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      No worries, I just emailed you, so make sure to check your inbox.

      • enikolaeva's avatar
        enikolaeva
        Explorer | Level 4
        4 years ago

        I have the same question. My plan has been downgraded and there is no way for me to pay from my Russian cards.

    • Calipsa's avatar
      Calipsa
      Explorer | Level 3
      4 years ago

      did you find any way to solve problem with the payment?

      • Sergey1974's avatar
        Sergey1974
        New member | Level 2
        4 years ago

        The solution I used: change method of payment in App store to Mobile Phone, and then buy Dropbox plus via App store. Working so far...

  • tridaktna's avatar
    tridaktna
    Explorer | Level 3
    4 years ago

    Hello, I have the same problem, could you please help me? I can't just try to change the card for the card of another bank, the sistem says that "we have tecnical problems" and it lasts for several weeks that I'm trying to change the billing options. I think that this option is closed for users from russia now, but may be there are some ways to help me?

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